Contact Energy

I was excited to find a great deal with Contact Energy, only to have my enthusiasm quickly dashed. To start with I believe the signup process was going smoothly. Until it became a complete disaster. Despite providing clear information about our business size and needs, we were mistakenly sold and signed up for a readental plan and then changed to a very expensive commercial plan weeks later when they recognized the mistake.
To make matters worse, no one at Contact bothered to explain the significant price difference. We were left stunned when we received a shockingly high power bill of over $600, even though the building was unoccupied and the power was turned off for the entire time. This was entirely due to the excessive daily charges on the commercial plan.
It's unacceptable for a company to mislead customers in this way. Contact Energy should have been transparent about the pricing and plan options from the start. I'm grateful we were on an open contract and could switch to Genesis, where we received clear explanations and a much more affordable daily rate.
I urge potential customers to be cautious when dealing with Contact Energy. Their poor customer service and lack of transparency have left a bitter taste.
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Sent an inquiry to see if our smart meter was compatible and never heard back. Then a month later our power company said we were no longer with them when we asked why no bill. Contact had taken over our power and net without permission or communicating this to us. We had no control over the plan and called their customer service 3x in one week but gave up after the 45 min holds. We were not sent any bills. We then were called on my husband's cell to say we had an overdue bill and bad credit. This was the same week as finding out they took over our power. Zero communication, zero customer service and absolutely appalled they took over our power without permission. According to our new power provider, this is not very uncommon for contact to change someone's power without them knowing. All we wanted to do was enquire if our smart meter was eligible for the good weekends deal. I would not recommend to anyone. Stay away! ...read more