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Black Box Power

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*** last updated at 2023-07-07 15:21:07 ***

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Price: low to high
Price per 30 days
Total 3.3
Overall Satisfaction 3.0
Value for Money 4.0
Customer Service 3.0
Average from 7 reviews
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2024-10-04 01:39:57
Jasmine 3.3
Wish I never signed up, was not aware of al the extra fees that they add on the point you are paying double for the actual power you use , a $300 bill + fees turns into a $600 bill???
Pros
Cons
Fees are way too high
2024-03-06 09:01:33
Kathy 2.3
Signed up to Black Box in 2018. They were good to start with and my bills were great, always sitting around $100 per month.
Now, in 2024, I have had a $351 due to their meter readers not doing a meter read. Their note on my account being 'key didn't work'
However I have NEVER given the power company or its meter readers my house key.
I am a solo mum. I'm not giving a complete stranger access to my home, that's ludicrous. They have never had a key so why they used that as an excuse for not doing a meter read, is beyond me.
Having not done a meter read since July 2023, I was then slapped with a ridiculously high bill, with a $200 bill to follow.
At one stage, I recommended this company to people but I certainly wouldn't now.
No end of stress and notifications threatening to disconnects my power because I couldn't pay the $351 in a lump sum.
I have always paid my bill in full and on time.
Not impressed with this company and am now searching for a better one and will be changing. ...read more
Pros
Cons
Meter readers don't turn up and claim customer isn't home, which is a load of bollocks, since I'm home every day.
2023-05-02 13:30:03
Daria 2.3
Spoke to them on the phone about a quote, they pressured me into agreeing to a callback a week later, when I made it very clear I would call THEM if I was interested. They have rung me 12 times in two weeks. I will decline the phone-call and they will immediately call me back 4-5 times. I have now blocked the number. Good one Black Box Power, you have completely lost a potential customer by being absolutely insane!
Pros
idk i guess they are on the cheaper side
Cons
NO BOUNDARIES